1. General Information

All orders are subject to product availability. If an item is not in stock at time you place an order, we will notify you and refund the total amount of your order, using the original method of payment.

2. Delivery Location

Items offer on our website are only available for delivery to addresses in the UK. Any shipments outside the UK are not available.

3. Delivery Time

Our standard UK delivery time is 5-7 working days. Orders placed after 12pm on Friday will not be dispatched until Monday. Unless there are exceptional circumstances, we make every effort to fulfil your order within 5-7 working days of the date of your order. Working days mean Monday to Friday, except holidays. Please note we do not ship on Sunday.

4. Delivery Delays

During high demand on the service, Our third party delivery is experiencing unpredictable delays, so your parcel could take a little longer to arrive. Please email support@eternalseasoning.com and we will do our best to track your parcel down to avoid duplicate deliveries

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at support@eternalseasoning.com

6. Questions

If you have any questions about the delivery and shipment of your order, please contact us at support@eternalseasoning.com

Returns

If you have any problems with your order or want to return your items, please email support@eternalseasoning.com.

Cancellation

Seasonings are processed once orders are placed. We do not accept cancellation of orders.